Prevent churn.
Build lasting Loyalty.
Detect the early warning signs of churn before the customer actually leaves. Empower your customer success and retention teams with proactive, real-time data.
- Detect drops in engagement or login frequency
- Alert Customer Success teams via Slack or CRM
- Automate VIP reward and loyalty campaigns
Alex Nguyen
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Sarah Jenkins
Churn Risk: 85%
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Michael Chen
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Early Churn Detection
Define logic like “Users who logged in daily last month but 0 times this week”. Push this segment directly to Zendesk or Salesforce to trigger manual outreach.
VIP Loyalty Management
Automatically calculate Lifetime Value (LTV). When a customer crosses the $1,000 threshold, automatically move them to the VIP segment and unlock exclusive benefits.
Support Context
Give your support agents superpowers. Stream the user’s recent product errors or viewed help articles directly into your helpdesk to resolve tickets faster and reduce frustration.
Biz Use Case Flow
Proactive Retention
1. Risk Alert
VIP user drops activity by 50% in 14 days.
2. Update Segment
Hubxio moves user to “High Risk” audience.
3. CS Outreach
Zendesk ticket created + 20% discount emailed.
4. Customer Saved
User logs back in. Status resets to Safe.